Could companies be learning that customer service is still cool? I recently saw a TV ad where one financial services company (forgive me for forgetting which one) tells us that it’s easy to reach a person when you call. “Just press zero” the voiceover intones.
Interestingly, I just came across a Cheat Sheet that reveals how easy or difficult it is to reach a human when calling many customer service lines. One of my favorites is Time Magazine: “0,0,0,0 (ignore “invalid entry” messages).” Or when you call 1-800-MEDICARE: “RE: info for part “D” Medicare Prescription Drug Plans- When recording begins say “Agent” 5+ times.”
Um... yeah... good luck!
1 comment:
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